FAQs

FREQUENTLY ASKED QUESTIONS
How and where can I make a donation? 

Interested individuals can donate by visiting the #OneAgainstCOVID19 website (http://donate.paymaya.com) or by using the Pay Bills function of the PayMaya app. 

What organizations and causes can I donate to? 

Show list of partners 

Will the funds go directly to the organizations? 

The funds will go to PayMaya Philippines, who will then turn them over to the respective organization as recipients in full and on a regular basis. Amount to be remitted per partner organization depends on how much is gathered during the donation drive. Donors can freely choose which partner organization they want to support.  

What modes of payment can I use to donate? 

For the website, users can donate using any credit, debit, or prepaid card issued from anywhere around the world. Online donation acceptance using a Philippine mobile number with a PayMaya account through Pay with PayMaya is also available. 

  • For the PayMaya app, the funds will be debited directly from the user’s PayMaya account when they make a donation via the Pay Bills section. 
  • For PayMaya QR, each partner organizations have their own digital QRs which you can just scan to donate. 

 

Do I need to be in the Philippines to make a donation? 

Not necessarily. Overseas Filipinos or anyone abroad who want to donate to a particular organization or cause can do so via the website. 

Are there charges to my credit/debit card or PayMaya account when I donate? 

There are no charges to your account whenever you make a donation whether it’s via the website, the PayMaya app, or PayMaya QR. For the website, the merchant will be reflected as “PayMaya Philippines” in your billing statement. 

 

Making a donation via PayMaya’s donation site 

 

How do I donate to an organization I want to support via the #OneAgainstCOVID19 website? 

Simply follow these steps: 

  • Go to http://donate.paymaya.com 
  • Choose the specific organization or cause that you want to donate to. 
  • Choose the donation amount or package of your choice, then click ‘Add to Cart’. 
  • Review your cart or donate to other organizations as well, then click ‘Check Out’. 
  • Fill in the needed information, then click ‘Continue to Payment’. Review the details you entered, then click ‘Complete Order’ to be redirected to  secure payment page. 
  • Enter your card or PayMaya details in the fields provided, then click ‘Pay Now’. 
  • You will receive a confirmation of your donation via email or SMS, depending on the payment method. 
What modes of payment can I use? 

    You can use any credit, debit, or prepaid card issued from anywhere around the world. Online donation acceptance using a Philippine mobile number with a PayMaya account through Pay with PayMaya is also available. 

     Do I need to be in the Philippines to make a donation? 

    Not necessarily. Overseas Filipinos or anyone abroad who want to donate to a particular organization or cause can do so via the website. 

     Is there a maximum amount that I can donate? 

    The amount you can donate is restricted to the amounts or packages set in the specific page of the organization or cause you want to donate to. Simply choose from the list depending on the amount or package that you want to donate. However, you can donate as many of the same package as you want. Check with your card issuing bank if they have set a limit on your account for online transactions. 

     Why am I being asked for shipping details when I make a donation? 

    Your shipping details can be the same as your billing details, although no items will be shipped. This is currently a limitation on the backend of the website because we are using an e-Commerce platform for the donations. 

     How will I know that my donation was successful? 

    You will receive an email in the email address that you have indicated in the form before you check out confirming that your donation was successfully received by PayMaya Philippines. 

     Do I need to fill in all the information requested in the website? 

    Yes. For proper tracking and accounting of where the donations came from, please complete the required fields indicated in the website. 

     

    Making a donation via the PayMaya app Pay Bills page 

     

    How do I donate to an organization I want to support via the PayMaya app? 

    Simply follow these steps: 

    • Log in to your PayMaya account  
    • Click the ‘Pay Bills’ button  
    • Choose from among the organizations with the hashtag #OneAgainstCOVID19 you want to donate to  
    • In the Account Number field, enter ‘00000’  
    • In the Amount field, enter the amount you want to donate  
    • Once done, click continue. Review the information you have entered, then click ‘Pay’  
    • You will receive an SMS in your mobile phone regarding the donation 

    Do I need to be in the Philippines to make a donation?

    You need to have a Philippine mobile number to be able to register for a PayMaya account. If you have previously registered for an account and then went abroad, you can still use your account to donate as long as it has funds. 

    When I click on the organization, it’s asking for an account number. What should I input? 

    Simply enter ‘00000’ (five zeroes) in the account number field to push through with the donation. 

    Is there a minimum amount that I can donate? 

    There is no minimum amount requirement for a donation. You can donate as many of times as you want to reach your desired amount. However, you need to check with your card issuing bank if they have set a limit on your account for online transactions. 

    Is there a maximum amount that I can donate? 

    The amount will depend on the monthly transaction limits of your account. Upgraded users have a P100,000 transaction limit, while non-upgraded users have a P50,000 transaction limit. As long as the donation amount is within your account’s monthly transaction limit, it will push through. 

    How will I know that my donation was successful? 

    You will receive an SMS in your mobile number stating that you have made the donation to PayMaya on behalf of the organization that you have chosen. 

     

    Making a donation via PayMaya QR 

    How do I donate to an organization I want to support via PayMaya QR? 

    Simply follow these steps: 

    • When you have access to the PayMaya QR of your preferred organization, log in to your PayMaya account. 
    • Click ‘Scan to Pay’. 
    • Place the QR code of your chosen organization inside the frame. 
    • In the Amount field, enter the amount you want to donate 
    • Click ‘Done’. 
    • Then, click ‘Pay’. 
    • A ‘Payment Successful’ notification will show on your screen. 
    • You will receive an SMS in your mobile phone regarding the donation 

    Do I need to be in the Philippines to make a donation?

    You need to have a Philippine mobile number to be able to register for a PayMaya account. If you have previously registered for an account and then went abroad, you can still use your account to donate as long as it has funds. 

    When I scan the QR code, what is the name that should appear? 

    For donation partners that are PayMaya’s direct partners such as the Philippine Red Cross, UNICEF, JCI Manila, and PLDT Smart Foundation their name should appear in the PayMaya app. 

     Meanwhile, for other donation partners, PAYMAYA should appear in the PayMaya app when you scan the QR code. 

    Is there a minimum amount that I can donate? 

    There is no minimum amount requirement for a donation. You can donate as many of times as you want to reach your desired amount.  

    Is there a maximum amount that I can donate? 

    The amount will depend on the monthly transaction limits of your account. Upgraded users have a P100,000 transaction limit, while non-upgraded users have a P50,000 transaction limit. As long as the donation amount is within your account’s monthly transaction limit, it will push through. 

    How will I know that my donation was successful? 

    You will receive an SMS in your mobile number stating that you have made the donation to PayMaya on behalf of the organization that you have chosen.